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How to Choose a Compensation Lawyer

The most important decision you can make in your claim is the lawyer you choose to represent you.

Updated June 2022

Let me say that again so it sinks in. The most important decision in your claim is which firm of compensation lawyers you choose to represent you. You have one chance to obtain rightful compensation and secure your family’s financial security. Choose the wrong lawyer and you could lose everything.

Thank you for reading this material. The fact you’re taking the time to look at this information shows you are serious about your claim. You are now on the right path to choosing the best compensation lawyers for your circumstances and achieving the best outcome.

Introduction

Congratulations, by reading this guide, you have separated yourself from all those other injured claimants who will make the critical and costly choice of choosing a Compensation Lawyer to represent them without knowing how to make sure you have the best lawyer for your case. There are lots of lazy lawyers who charge hefty fees without much result.

The internet has allowed lots of hype and stories of grand claims. Most Compensation Lawyers offer the same things on their websites, a free consultation, “No Win No Fee” agreements, and they all say they are “the best”.
For most people, there is no way to tell which lawyer or website is “the best”. You may ask a friend, but their recommendation may not work out. The only way is to make sure for yourself that the lawyer you hire knows what they are talking about. Ask them the questions we have outlined and compare their responses. Then, you know if they are the right lawyer for your case.

I have outlined the Nine essential questions you must ask your lawyer before you hire them. These Nine simple questions are the key to saving you thousands in lost compensation and legal fees.

If your lawyer does not answer these questions directly or tells you they are unnecessary, you should immediately get up and walk out of their office or hang up the phone. Your claim is far too serious to waste your time with them. Importantly, it is imperative to your success that you engage a lawyer who is always going to be straightforward with you.

You have one chance to get the right lawyer for your claim, and it’s the most important decision you will make.

9 Questions you must ask of any compensation lawyer:

1. What Area of Law Do You Specialise In?

You must retain a lawyer that is a specialist in compensation law. Like Doctors or other professionals, the best Lawyers specialise in one area of law. Examples of specialty areas include family law, criminal law, or employment law. For a personal injury case, you need a lawyer whose practice is 100% compensation law.

Compensation law is difficult and expensive and needs an expert lawyer. If you go to the local lawyer who does your conveyancing and wills and he tells you he can manage your compensation claim, you are not getting the best lawyer for the job. Some lawyers will accept any case that comes through the door, but you must make sure that your lawyer practices, almost exclusively, compensation law.

2. Are you An Accredited Specialist in Personal Injury Law by the New South Wales Law Society?

If the lawyer you are consulting is not an Accredited Specialist in Personal Injury Law by the NSW Law Society, then you have the wrong lawyer.

The Law Society of NSW gives specialist accreditation to those personal injury lawyers who have passed an exam demonstrating their skill and expertise and have also passed a peer interview with other expert Compensation Lawyers. Only these lawyers, who really are experts in this area, are accredited by the NSW Law Society.

3. Who in the office will actually be handling my case, and what are their qualifications?

This is potentially the most critical question that you must ask. The lawyer you might be speaking with at the initial consultation, who could be a partner and an Accredited Specialist, may not actually be the lawyer handling the case. Most of the larger law firms use the approach. Where you will initially speak to an impressive partner who is an Accredited Specialist, but then your case will be handed to a more junior lawyer. This junior lawyer will not be an accredited specialist and will be inexperienced and will make errors on your claim. The junior lawyer may be using your claim to gain experience.

You need to know the name of the lawyer who is actually doing the legal work on your claim. If that lawyer is not an accredited specialist in personal injury law, you have the wrong lawyer.

This issue is simple – do you want a lawyer you can call on with experience who knows what they are doing and will provide value? Or do you want to be treated like a commodity or a number? The larger law firms tend to treat clients like numbers and farm out the cases to junior lawyers. You will have difficulty ever speaking to your lawyer, you will probably never hear from the Partner again, and you will not get the result you deserve.

4. What is the chance of success for my case?

After discussing the circumstances of your claim, the lawyer should know immediately if your case is likely to be successful. If the lawyer is an expert in compensation law, they should know how long the claim will take and if you will succeed. If the lawyer does not answer these questions directly or says they need to do some “further research”, they are not an expert in compensation law. If they tell you that they are “not sure” if you will be successful, they are not experts in compensation law.

No lawyer can guarantee you success in any claim. However, they should give you a firm indication of the likelihood of success by percentage—i.e., 70% successful, 30% not likely to be successful.

5. How much is my case worth?

Again, if the lawyer truly is an expert in compensation law, they should give you a dollar range of the value of your claim. After the first consultation, it is usually reasonably clear within $50,000.00 or $100,000.000 what the value of your claim may be. Your lawyer should be able to give you the estimated value of your claim almost immediately.

On some occasions, the range may be greater than $50,000.00 to $100,000.00 on initial consultation. Your lawyer can narrow this once further information is obtained.

If your lawyer cannot provide such a value, they are either hiding something from you or are not an expert in compensation law.

6. How long will my case take to complete?

An experienced Compensation Lawyer will be able to give you an accurate guide as to how long the claim will take. It will be an estimate; however, they should give you a good idea at the very beginning. Anyone that does not give you a straight answer to this question is an indication that the lawyer is not very experienced.

7. How do you charge legal fees?

Most lawyers charge an hourly rate for their legal costs. Most compensation cases (but not all) do not require a lawyer to charge an hourly rate. Hourly rates can lead to conflict as you have no clear indication of how much you are likely to pay in legal costs at the conclusion of your claim. Will it take 10 hours or 110 hours? You have no way of knowing. If a lawyer is charging by the hour, he wants your case to be as complex as possible (so he can do lots of unnecessary work) and keep it going for as long as possible, charging you all the way.

On the other hand, you want your case to be simple and finalised as quickly as possible. You should ask your lawyer if they will charge a lump-sum amount either for stages of preparation or an agreed up-front amount. A lump-sum agreement provides an incentive to your lawyer to finalise your claim quickly and for the correct value. It is known as value billing.

Warning…

If a lawyer tries to charge you a percentage of what your claim is worth, run. This is known as a contingency fee and is banned in NSW and Australia. Lawyers are not allowed to charge you a percentage of your settlement. If the costs agreement they provide you references a percentage of your verdict to calculate your legal costs payable, you will, unfortunately, be paying far too much in legal fees.

The lawyer may object to agreeing on a lump sum amount because they do not know how long the case will take or what is required, this is nonsense. If they are an expert in compensation law, they should precisely know the issues in your claim, how long it will take and what they need to do to win. The stages of preparation can easily be assessed and agreed to at the beginning of the claim, with a lump sum payable at the conclusion of the claim.

8. Please explain “No Win No Fee” cost agreements?

You should always understand the costs agreement that you are given. They can be confusing. Ask your lawyer to explain the terms contained in the cost agreement, particularly the ““No Win No Fee””.

Most Compensation Lawyers will charge on a “No Win No Fee” basis. This means that you do not pay any legal fees unless your claim is successful, it does not mean is that you do not pay any legal costs at all. Legal costs are still payable, but they are paid at the conclusion of the claim when you obtain your compensation. You will still be required to pay your lawyer legal costs.

Some lawyers also fail to explain that if you should lose your case, that while “No Win No Fee” means you do not pay your own lawyers’ legal cost, you may be required to pay the defendant’s legal costs.

In compensation claims, the loser of the case pays the winner’s legal cost. If you should lose your case, for example, by not proving that the other party was at fault, you will not need to pay your lawyer’s fees, but you will be required to pay the defendant’s legal costs. This could amount to thousands of dollars.

Before you enter into the costs agreement, you need to make sure you understand the following:

  1. How your lawyer will charge legal costs, hourly rate, or some other method?
  2. Is it a “No Win No Fee” agreement, and what does that mean?
  3. If you lose, will you be required to pay the defendant’s legal costs?

9. What are disbursements, and how are they funded in the case?

Disbursements are payments for medical reports, expert reports, and court fees, which require payment as your claim progresses. A well established and experienced Compensation Lawyer will fund these disbursements on your behalf, usually through disbursement funding. The disbursements will need to be paid back with an amount of interest when your case concludes. Usually, you will not be required to pay for these expenses yourself upfront; however, a lawyer who does not specialise in compensation claims will ask for payment upfront.

Make sure you understand what you need to repay at the conclusion of your claim.

Now you have the power!

Now that you are armed with these nine questions, you will be able to cut through and recognise the instant hype and be able to choose the best lawyer for your case. Do your research, ask the questions we have outlined and choose wisely.

Conclusion

The most important decision you can make in your compensation claim is choosing a Lawyer. Don’t just go for the first Lawyer you find. All Lawyers are not the same. There are good Lawyers and bad Lawyers. If necessary, you need to interview several lawyers before deciding on the one to represent you.

Make sure the lawyer actually handling your case is a NSW Accredited Specialist in Personal Injury Law.

Matthew Garling

About Matthew Garling

Matthew Garling is an Accredited Specialist in Personal Injury Law approved by the Law Society of New South Wales. Matthew is also a member of Australian Lawyers Alliance, a group of lawyers dedicated to fighting injustice from big businesses and insurers.

Matthew specialises in compensation law and has acted for thousands of injured people in work accidents, motor vehicle accidents and negligence cases. Matthew does not act for insurance companies, in fact insurance companies hate Matthew as he knows the inside secrets they use to prevent people from obtaining proper compensation. Over 90% of clients are referred to Matthew by lawyers and doctors. Matthew is recognised in both the medical and legal professions as one of the best personal injury lawyers in New South Wales. Matthew is the author of “How to choose your Compensation Lawyer” , “ 5 ways to ruin your Motor Accidents Claim and “ 6 Workers Compensation insider secrets”. Matthew is a lawyer who surfs and likes to keep fit by chasing his kids around the basketball court. as these professionals know he is one of the best personal injury lawyers in Sydney.

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T M
08:15 27 Feb 25
To describe my experience with Garling & Co Lawyers as transformative would be an understatement. From the moment I engaged their services, I was met with a level of professionalism, compassion, and... legal acumen that is truly unparalleled. At the heart of this exceptional team is Mr. Matthew a man whose profound intellect, vast experience, and unwavering commitment to his clients set him apart as one of the finest advocates in the field of personal injury law.Mr. Matthew possesses an extraordinary depth of knowledge, honed by years of navigating the complexities of personal injury claims. His ability to anticipate challenges, strategize effectively, and counteract adversarial tactics is nothing short of remarkable. In my case, where I suffered a debilitating back injury as a result of a workplace accident, the road to recovery both physically and legally felt insurmountable. Insurance companies and medical examiners sought to downplay the severity of my condition, attempting to minimise my impairment rating and deny me the compensation I rightfully deserved. Yet, Mr. Matthew stood firm, refusing to let them diminish the gravity of my suffering.What struck me most about Mr. Matthew and indeed the entire team at Garling & Co is their genuine care for their clients. Mr. Matthew is not merely a lawyer; he is a compassionate advocate who understands the human element behind every case. He listened intently as I described the chronic pain, mobility limitations, and emotional toll caused by my back injury , treating my story with the seriousness it warranted. His internal and external team, equally brilliant and dedicated, worked tirelessly to gather medical evidence, consult specialists, and build an unassailable case that highlighted the true extent of my injuries. Together, they formed an unstoppable force, driven by a shared mission to deliver the best possible result for their clients.The professionalism exhibited by Garling & Co is of such a high caliber that it defies belief. Every interaction was marked by courtesy, precision, and transparency. They communicated with me regularly, keeping me informed at every stage of the process and ensuring I felt empowered rather than overwhelmed. Their ability to simplify even the most intricate legal matters into understandable terms speaks volumes about their expertise and client-centered approach.Thanks to Mr. Matthew and his team, what began as a daunting and disheartening journey ended in triumph. Facing a severe back injury that left me unable to work or enjoy life as I once did, I encountered countless obstacles designed to diminish my claim. Yet, under Mr. Matthew’s guidance, those barriers were dismantled one by one. The result he achieved for me was not just satisfactory it was extraordinary. He secured the maximum compensation I deserved, restoring not only my financial stability but also my faith in the legal system.If you find yourself grappling with the aftermath of a personal injury, whether it be a back injury , workplace accident, or any other trauma, I implore you to place your trust in Garling & Co Lawyers. They are more than capable of turning despair into hope, adversity into victory, and injustice into resolution. With Mr. Matthew leading the charge, you can rest assured that your case will be handled with the utmost integrity, intelligence, and tenacity.In closing, I wish to express my deepest gratitude to Mr. Matthew and the entire team at Garling & Co. You have made an indelible impact on my life, and I will forever be indebted to you for your tireless efforts and unwavering support. To anyone seeking representation that combines brilliance, professionalism, and genuine care, look no further Garling & Co is the epitome of excellence.read more
S Z
07:46 27 Feb 25
I cannot express enough gratitude for the exceptional support and dedication provided by Garling & Co Lawyers, particularly Mr. Matthew, Alison, and their incredible team. They have been nothing... short of a lifeline during one of the darkest chapters of my life a time when I felt abandoned, broken, and unsure if anyone could truly help me.After sustaining multiple disabilities from a workplace injury, I was left grappling with physical pain, emotional turmoil, and overwhelming uncertainty about my future. I had initially turned to another law firm one of those big names everyone talks about but they failed me. Despite their promises and polished reputation, they couldn’t deliver when it mattered most. Faced with insurance medical examiners determined to downplay my injuries and strip away my rights, I felt powerless. It seemed like no one was on my side until I found Garling & Co.From the very first conversation, Matthew, Alison, and the entire team showed me what real compassion looks like. They didn’t just hear my story; they felt it. Every phone call I made was answered with patience and understanding. Every question I had was met with clarity and reassurance. For the first time in months, I felt seen, heard, and valued not as a case file, but as a person.What sets Garling & Co apart isn’t just their unmatched legal expertise it’s their humanity. They understood the weight of what I was carrying, and they carried it with me. Where others saw obstacles too great to overcome, they saw opportunities to fight harder. Their wisdom, determination, and relentless pursuit of justice transformed a losing case into a victory that exceeded all expectations.The difference between my previous lawyers and Garling & Co? Heart. My former lawyers treated my case like a transaction; Garling & Co treated it like a mission. They refused to let the insurance company minimize my suffering or dismiss my struggles. Instead, they fought tooth and nail to secure the maximum impairment compensation I deserved a result I never dreamed possible after everything I’d been through.If you’re reading this and feeling lost, scared, or defeated, please know there is hope. No matter how complex or challenging your situation may seem, Garling & Co will stand by you. They’ll dig deep, work tirelessly, and leave no stone unturned in their quest for fairness and justice. You won’t just be hiring lawyers you’ll be gaining advocates who genuinely care about your well-being and your future.To Matthew, Alison, and the entire team at Garling & Co: thank you!!! doesn’t feel like enough. You’ve given me back my dignity, my peace of mind, and my belief that good people still exist in this world. If anyone is searching for a team that will pour their heart and soul into your case, look no further. These are the lawyers who will turn your darkest days into brighter tomorrows.read more
Jude M.
03:54 21 Feb 25
I rang Mr Matthew Garling on a matter, and Matthew gave me his time and honest advice from goodwill. Matthew is a very honest, good man of integrity who went beyond the call of duty. I would highly... recommend Matthew and his company.read more
Pouya Zadbar T.
01:36 15 Feb 25
Garling and Co were very helpful and did their best to get the most payout for my mothers workers compensation claim. We were very happy with their patience and understanding as this was a long and... trying process with the insurance. I Would definitely recommend their services.read more
Don T.
05:59 13 Feb 25
I had an occupational accident for 2 years and after the surgery for a whole year there was no good result and my body was in so much pain that I could not return to work. Everyone told me to find a... lawyer immediately, I did not know which lawyer could help me so I searched on Google. After searching I found that many clients were very satisfied with Garling & Co, so I texted Garling & Co. They immediately called back and asked if I felt pain and could not come to the office, they would come to see me but I replied that I could come. And the legal journey started from there. I met Mr. Garling who was about my age but very enthusiastic and dedicated and he explained and advised me in a way that I could understand all the questions and I agreed with him very much, then he handed over my case to Ms. Allison to contact me. Everything went very well according to his arrangements from the first step to the last step. Until the last day, he explained how the negotiation was going and I understood the whole story. I did not ask for too much and the number I gave was quickly agreed to avoid lengthy legal headaches. In total, after 4 years of the accident and almost 2 years with the help of Garling & Co, everything was resolved happily for all parties. Once again, I thank Mr. Garling, Ms. Allison and everyone at Garling & Co for helping me, they are wonderful and I hope they will continue their good work helping people who need legal help like I need help. Thank you very much Garling & Co.read more
Pedro M.
04:26 11 Feb 25
Thank you so much for all the help and support this past years.I recommend it to anyone who needs help.Thanks again and all the best for the Garling & Co team and a special thanks to Kerry Byrnes.
Ron J.
03:49 11 Feb 25
I had an overall good experience with Garling and Co. I was the victim of a major motorvehicle accident in April 2021. There were a few complications in my case including me having to move overseas... for 2 years temporarily during the progression of my claim and original lawyer from Garling that handled my case leaving the firm. The move overseas resulted in the insurer cutting off my income replacement, which lasted for 9 months, which as you can imagine created a major financial strain on the family On both these occasions, Garling worked to get a good result. They fought in front of the NSW Panel, and got a reported decision that states that all Permanent Residents and Citizens of Australia have the right to be paid income replacement even when overseas, during an accident claim under CTP cover. They also worked very hard in the face of a typically uncooperative and obstructive insurer to progress my claim over the last (almost 4 years) and the replacement lawyer Kerry Burns has done amazing work, with care, empathy and professionalism. I've had a good experience with them!read more
Sandra C.
03:27 06 Feb 25
Garling & Co Lawyers were professional from start to finish. They made me feel like I was as important to them as all their clients. Emma Perkins and her team went over and above in all aspects to... exceed my expectations. Highly recommended.read more
kokomo U.
01:38 15 Jan 25
Such a difficult time for me and so grateful to have alison and Mathews help...knowing I could trust in their knowledge, along with the understanding and compassion I received helped make a trying... time easier to navigate. Thankyou guys, would highly recommendread more
Sam H.
09:47 17 Dec 24
Very knowledgeable, explains everything very clearly and highly recommend.
University of Technology, Sydney
Member of Law Society of New South Wales
Law Society of NSW Specialist Accreditation
University of Sydney
Legal Profession Admission Board of New South Wales
The law society of nsw professional standards scheme logo.
University of Technology, Sydney
Member of Law Society of New South Wales
Law Society of NSW Specialist Accreditation
University of Sydney
Legal Profession Admission Board of New South Wales
The law society of nsw professional standards scheme logo.
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